My mobile no. is 055XXXX915, I took the postpaid connection from one of Du executive with promotional offer of Smart plan 75 AED per month for 6GB data + 300 Flexi minutes + 150 SMS. But instead of this plan Emirati promotional offer of 75 AED for 6 GB data + 600 local minutes + 150 SMS activated.
I would like to know two things:
1. Whether this 75 AED plan is genuine or not and it is activated on my no. or not
2. How to move from 75 AED emirati plan to 75 AED smart plan.
I tried to contact your executive several times but he is not reachable. (Executive name was Akram and his mobile no. was 0527XXXX34)
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Could you provide us any proof that the requested plan was Smart Plan 150?
As per the signed contract, the requested plan is Emirati 150.
I just want to ask if i avail the Smart plan 75aed what is the requirements needed?
Kindly note that the monthly charge of the Smart Plan 150 is AED 150 & it's activation fee is AED 125
For more details about our Postpaid Plans & how to avail them, click here
My name is Jude and my mobile postpaid plan number is 0582874050 activated 06-02-17 by Du outdoor representative named
Mr. Sufian 056-5898919. He offered us same plan with 75 AED per month (6GB data + 150 SMS + 300 Flexi Minutes) that will be activated
after 2hrs. He said that there is a promotion for smart plan 150 with same package only for 2 days for 50% off and 12 months for 75AED.
Also, after activation there will be SMS and email with the promotion offered to us from DU for 75AED for 12 months with the same package.
Unfortunately, we signed the contract for the said promotion. After 24hrs I only have this smart plan 150 with 1GB internet and this outdoor promoter Mr. Sufian cannot be reached for further assistance. If this promotion is not supported by DU please contact me and this Mr. Sufian
to fix or cancel this postpaid offer.
To activate the Smart Plan 150 (monthly fee is AED 150), kindly visit any of our stores with your valid Emirates ID & one of the below documents:
- Valid credit card issued by a UAE institution
- Current tenancy/ownership contract
- Last month’s utility bill with physical address
- Salary certificate showing minimum salary of AED 2,500
Kindly provide us more details about your query to assist you further