Cannot use international call

Anb
New Contributor

Re: Cannot use international call

I'm also facing the same issue. I had 77 dirhams in more international and 14 dirhams in more time balance. After making an international call, it consumed more time balance which became close to 1 Dirhams and more international was still 77 dirhams. Can you please assist?
Moderator

Re: Cannot use international call

Hello @Anb, please share the concerned du number for further assistance. Thanks

 

Ali

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Anb
New Contributor

Re: Cannot use international call

Hi Ali,
Thanks for your response. My number is 0524417037
Moderator

Re: Cannot use international call

Hi @Anb


Would you please confirm when was the balance deducted?

Thanks

Abdulrazaq 

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Anb
New Contributor

Re: Cannot use international call

Hi,
Recharge for international minutes was done on Feb 28.
One international call was made on Feb 28 and another one on Mar 6.
But for both calls, amount was deducted from More Time.
Moderator

Re: Cannot use international call

Hi @Anb

Would you please confirm which country are you trying to call?

Thanks

Abdulrazaq

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Anb
New Contributor

Re: Cannot use international call

Hi,
Both calls were made to India.
Anb
New Contributor

Re: Cannot use international call

Hi
Can you please resolve the issue soon. It's been 2 weeks now.
Moderator

Re: Cannot use international call

Hi @Anb

 

Please allow us to check the matter and get back to you. Thanks

 

Thanks

Abdulrazaq

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Highlighted
Senior Member

Re: Cannot use international call

I cannot use my international load i have 22.59 ead credit and 20 more time load but I can't use this load pls help me how to use this load