Would you please provide us with the concerned number in order to check and assist you better?
please note that the balance got deducted for Internet usage, we advise you to switch off the mobile data from the settings when there is no active data bundle to avoid balance deduction, and to use "Internet Calling Pack" you need to have an active data bundle for all usage, please visit this link http://bit.ly/2woBVrx to know the all details about our " New prepaid plans"
Please note that you will be able to use the apps on your mobile using mobile data (not social data) and an active subscription to the Internet Calling Pack.
Hey I dont understand this, Im registered for DU *135*35# 50 aed and have balance but why still cant even work either voice or video on BOTIM. im pissed off.,
Please note that you didn't activate the "Internet Calling Pack" service in order to be able to use the application. Kindly subscribe for the service and let us know if the issue remains. Please visit: www.du.ae/internetcalling for more information.