Activation of smart plan without agreement

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Activation of smart plan without agreement

Hi, someone called me this afternoon. She was clearly mentioned before activation she will send me through mail. But without knowing they just activated. How to deactivate pls?

Re: Activation of smart plan without agreement

We would like to inform you that the du community is not for account specific inquiries (e.g. usage information) and we will no longer be able to answer any account specific related questions.

For account specific related inquiries, you can:


  • Access My Account which allows you to view and manage billing, usage and offer information
  • Download the du app for IOS or Android - helps you manage your accounts on the go.
  • If you cannot find the answer on the community, try du Support.
  • Call Support.
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