balance deduction

New Contributor

balance deduction

Du credit deductions after every recharge
Dear,
Im Phillip from fujairah, Whenever I recharge my du credit, I lose all my balance immediately. This has been going on for many months now. Due to this issue, I do not recharge my phone for many weeks and do it only when necessary.
I did not activate any service, subscribe or switch on my mobile data. But this amount is deducted without informing me.
Kindly deactivate all the subscriptions or any services if enabled. Please check and advise the reason for this deduction.
My no. Is +971 522596122