VAS 4127 Service activated without any consent ! 4127 The intelligent Quotient

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VAS 4127 Service activated without any consent ! 4127 The intelligent Quotient

Well since 3 years that i am client with my 0529293551 , i , for the first time have to face what has been described by many people in the community.

 

As i am outside UAE now, i don't have allways my DU online, but today i checked it and when i check balance , oh, there was a difference.

I checked and i notice that a VAS service from number 4127 (The intelligent Quotient) had been activated and deducting already 6 x 1.05AED from my load !

That for? Receive a stupid link for a youtube video !

 

So i asked refund of that amount and hope to have a postive answer from du.

But more important, i would like to understand and know why an operator did agree to activate a VAS service without me "the client" request for it or validate a VAS service.  I never did consent to that !

 

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Like my answer or my post : Hit Kudos button (-:

Carpe Diem.
1 REPLY
Community Manager

Re: VAS 4127 Service activated without any consent ! 4127 The intelligent Quotient

Good Morning @CarlosGabriel

 

Kindly accept my apology for the inconvenience caused, I will make sure to see how can we help with this, but unfortunately we don't have the access to the system to actually provide with all the information you are looking for.

 

Thank you and have a nice day.