Unknown balance deduction

New Member

Unknown balance deduction

Tell me where my 10AED loaded gone ??
1 REPLY
Trusted Contributor

Re: Unknown balance deduction

Hello

First you should check in self service to see if anything can be spoted there.

Usualy load vanish with 2 things

1- User let data open before load and did not activate a data bundle... in this case , once your line have positive balance, phone can access data again and it originate a deduction of the balance ! 

2- Maybe you have a VAS activated who debt on your balance , check in self service if you have such service and you can cancel it yourself. 

 

 

Best regards

 

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