Prepaid roamin

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New Contributor

Prepaid roamin

Hi

 

I am travelling with my prepaid mobile. and I cannot make a phone call, getting an error.

 

do i need to activate this in order to use roaming on prepaid. there is more than 100aed in my account, so it should be enough to make a call

 

ragards,

 

6 REPLIES
Moderator

Re: Prepaid roamin

Hi @keldn86

 

please provide us with your concerned number so we can check the matter and assist you accordingly.

 

Thanks

Obaid

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New Contributor

Re: Prepaid roamin

numbers is as follow

 

553XXXX53 and 559XXXX88

 

i can recieve call on those numbers, but when i try to call, it give me a note, something with the service is not activated? or available

Moderator

Re: Prepaid roamin

Hi,

 

please provide us with your concerned number in a private message so we can check the matter and assist you accordingly.

 

Thanks

Obaid

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New Contributor

Re: Prepaid roamin

Please let me know how I can send you private messages in this community? 

Moderator

Re: Prepaid roamin

Hello @keldn86, You can send private message by clicking on “duSupport” and there you’ll see “Message” tab to send your message.

 

Regards,

Ali

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New Contributor

Re: Prepaid roamin

I just sent you a private message containing the phone numbers



thanks.