Postpaid to Prepaid

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Postpaid to Prepaid

Dear sir/madam i bought postpaid sim smart plan AED150.now i want change to prepaid or deactivate.what are the solution for my issue.pls letme know.thank you
4 REPLIES
Moderator

Re: Postpaid to Prepaid

Hello @Mohammedrafeek71

 

Would you share your concerned number along with full name & date of birth in private message so we can assist you better?

 

Thanks

Omar

 

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Moderator

Re: .Re: Postpaid to Prepaid

Hi @Mohammedrafeek71

 

In order to migrate your line from Postpaid to Prepaid you need to visit any of our stores. But first,

- You need to clear all outstanding bill amounts.

- The early termination fee of AED 1500 needs to be paid (12 months contract)

- After the migration is complete, the final bill (includes unbilled usage until the cancellation date) will be issued

- There will be an AED 100 migration fee.

 

Thanks,

Mutwakil

 

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New Contributor

How to give personal msg

Pls letus know how to send personal msg?is that harmful? if i post my number and name dob.pls clear.thank you
Moderator

Re: How to give personal msg

Hi @Mohammedrafeek71

 

To send us a private message, click @duSupport then click 'Send a message'

 

Thanks,

Mutwakil

 

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