I received my first bill after migrating to postpaid. I see a charge for Music Services. May I know what are these charges & why has it been added to my bill without my knowledge. Appreciate receiving your response at the earlier.
Solved! Go to Solution.
Kindly check your inbox
Kindly allow us to check the matter with the relevant team & get back to you
I received a call from your team stating they have waived off the charges & it was a glitch from your end.
I do appreciate the fact that your teams looked into it & handled the complaint efficiently. However, as a customer I faced this issue 3rd time which highlights some flaw in the system which needs to be imemdiately looked at. With the busy lifestyle in Dubai, chasing customer service team is the last thing one wants. This can be a deterrent for people looking to choose Du.
You should take it up with your relevant teams!
Have a great day!
Please see my post on wrong subscription billings.