Mobile content being charged monthly

SOLVED
New Contributor

Mobile content being charged monthly

Hello, Good afternoon 

 

I'm being charged since 3 months ago DAILY 1.50 dhs for mobile content (Game) that I NEVER USED Also I don't have games in my phone I don't know why it's happen 

 

it's add monthly to my bill like 50 dhs plus and I don't know to remove it I'm try to reach you by phone but I couldn't 

 

please can you support me 

 

My number is 0559689426

 

I looking forward 

 

Thanks 

 

2 REPLIES
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Frequent Contributor

Re: Mobile content being charged monthly

call 155 and press 1 and then press one again if you are calling the same mobile you are having issue and then press zero to speak to the customer care agent. 

 

Ask them to show you all the services enabled there under your sim card (with or without your knowledge) and then, you can request to cancel whatever services you dont really need..

New Contributor

Re: Mobile content being charged monthly

There is not option to speak with them I tried many times