I cannot connect to the internet using data package

[awing]

Hi,

Good Day!

There is something wrong with my data connection. I am using 4G phone S7 to be precise and Ive been subscribed in your data package for more than 2 yrs now. Recently I have an issue, the moment I turned ON the data package it only shows the icon 4G but the internet connection is nothing. I've been browsing all the necessary points in Connection Settings but still no avail.

Please help, this is my mobile # 0528793331.

Sherwin

[duSupport]

Dear @awing,

The du community is to exchange general information about du’s products, and it’s a great place to get answers from your fellow members. If you get stock you can always get more help from du’s Support (du.ae/personal/support) portal.

For account specific related inquiries (e.g. usage information) you can:

• Access My Account which allows you to view and manage billing, usage and offer information
• Download the du app for IOS or Android - helps you manage your accounts on the go.
• If you cannot find the answer on the community, try du Support.
• Call Support.

Thank you

[awing · Accepted solution]

Thanks.

Sorted out.