Thank you for the details, you’re already on Extra data 6GB contract for 24 months, you'd need to pay AED 1,500 early termination fees plus any outstanding amount in order to cancel the line.
I am having a plan smart 300 for 24 months contract. i get 12 gb data, 600 flexi minutes and 300 on one number. i am 6 months now. i want to change to prepay and cancel the plan. how much fee i have to pay in order to cancel the plan?
Please confirm your full name with date of birth as registered with us so we can check and advise.
Hi, I want to cancel my smartplan 150, my number is 052-6015248. I started my plan on 04-08-2016. What process I should do and how much should I need to pay.
Sorry to learn that @madz_siobal
In order to cancel your Postpaid Plan:
- The bill amount needs to be cleared
- The early termination fee of AED 500 needs to be paid as there are 5 remaining months from the 24 months contract
- After the cancellation is complete, the final bill (includes unbilled usage until the cancellation date) will be issued
Kindly inform us once the amounts are cleared & send us in a private message your full name, date of birth & an alternative contact number, so we can forward the request to the relevant team.
Kindly note that your total bill amount is AED 1801.39