Du agents are liar

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Occasional Contributor

Du agents are liar

One du agent came into our shop and offer a free sim and a watch mobile and said that its only a trial no need to pay anything for 1 month and then i used it then after i received a message that i have to pay..then i ask him about this and said just ignore..then after a month theres a msg again that i have to pay the new doubled amount..then he told me exchange my sim and register to etisalat and until now its generating and became 590aed..im working hard just to have a remit money to my family then i will pay something i didn't use..pls help me with this...this guy is now ignoring my calls and messages..it should stop generating..i dont that enough money to pay this bills..

Agent: Haseem
0525121634
14 REPLIES
Frequent Contributor
Software
Telecommunications

Re: Du agents are liar

In that case you need to contract to the customer care for and make a staff complaint .

Occasional Contributor

Re: Du agents are liar

Then what im going to do with that bill?
Occasional Contributor

Re: Du agents are liar

Can you help me to stop generating that bill because im not using it..
Frequent Contributor
Software
Telecommunications

Re: Du agents are liar

dear I do understand the situation but I will defiantly suggest you to use because Du does not care about that. and they will generate your bill .   

Frequent Contributor
Software
Telecommunications

Re: Du agents are liar

If you don’t have signed any extra data contract then after 6 month you can deactivate the line. 

Occasional Contributor

Re: Du agents are liar

How can i use if he suggest me to transfer to etisalat..
Occasional Contributor

Re: Du agents are liar

How to deactivate the line
Frequent Contributor
Software
Telecommunications

Re: Du agents are liar

If you have any prof that agent make a fake commitment. you can put it to customer.care@du.ae 

Frequent Contributor
Software
Telecommunications

Re: Du agents are liar

simply by visiting any du store paying the foreclosure amount you can deactivate the line.