online chat

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online chat

du should start accepting online live text chat with customers , trouble shoot and resolve their issues on the spot

(2)
315 Comments
Moderator

Hi @mujeeb1985

 

If you're referring to the Hajj Roaming Data Bundles, you can check the remaining data balance:
- For Postpaid, visit the data portal at mydata.du.ae from your Mobile or use the du App
- For Prepaid, simply dial *135#

 

Thanks,
Mutwakil

 

Senior Member

but i cannot get interntet data balance info , i need to check how many data package balance . i mean usage

Moderator

Hi @mujeeb1985

 

Could you provide us your number in a private message along with your full name & date of birth to check & assist you further?


Thank you,
Mutwakil

 

New Contributor

good mornig du

 i registere my ID  through du application from my phone , but they block my sim

Moderator

 Hello @055d16u5578

 

Would you share your concerned Number along with full name & date of birth in a private message so we can assist you better?

 

Thanks

Omar

 

 

New Contributor

I can not subscribe with du 25 dirham unlimited social data plan with 35 minutes ...

Moderator

Hi @AmirKaleem

 

Kindly check your inbox

 

Thanks,

Mutwakil

 

New Contributor

hi,

 

i want to update my postpaid mobile number in my account. kindly assist me how to update and want to check my call history

Moderator

Hi @awadqandoos

 

Could you provide us your number in a private message along with your full name, date of birth & email address to check & assist you further?


Thank you,
Mutwakil

 

New Contributor

DEAR SIR

PLEASE DEACTIVATE ANY SUBSCRIPTIONS IN THIS NUMBER  0527006316

User ID Jagdish Shah
Service ID 0527006316
Tariff Plan Premier Plan D