online chat

Occasional Visitor

Re: online chat

Hi

 

actually i want to know that i have change my package plan from prepaid to postpaid 150 package plan. I already paid the bill for the month of december. Now it shows that bill for the december in not paid. kindly check and confirm.

Moderator

Re: online chat

Hi @MatiullahShahParacha

 

Could you provide us your number in a private message along with your full name & date of birth?

Thank you,

Mutwakil

 

 

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New Contributor

Re: online chat

how can i converet my 3g sim to LTE 

New Contributor

Re: online chat

how can i converet my 3g sim to LTE

Moderator

Re: online chat

Hi @rashadop

 

You can change to LTE from the Network Settings on your Mobile.

 

Kindly note that for Prepaid lines, a data bundle of 1GB or more needs to be activated to get the LTE service.

 

Thank you,

Mutwakil

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New Contributor

Re: online chat

hi i want to know how to pat my bill for the internet and TV I can't find soultion and im out UAE

Moderator

Re: online chat

Hi @SamehMohamed,

 

You can pay your monthly bills Online using a UAE issued Credit Card.

Visit the Online Account Page, register using your du Account number, save the Credit Card information then pay the Bills.

 

Thank you,

Mutwakil

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Established Member

Re: online chat

Hello,

 

I am so upset with du service....when on 8th Nov i cancelled my data by calling call centre.... why I am being charged for next months.... if your agents doesn't record is it my mistake?  If yes...why do you have call centre or customers should record callls whenever you make a call to du customer care?

 

Moderator

Re: online chat

Sorry to learn that @SCUDHA

 

Could you provide us the concerned number in a private message along with your full name & date of birth, so we can check & assist you further?

 

Thank you,

Mutwakil

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Established Member

Re: online chat

salam, i want to ask when my exiting plan agreement complete, and i want to change my exiting plan.