online chat

New Contributor

Re: online chat

Hello

Moderator

Re: online chat

Hello @Nithesh

 

Would you share your concerned Number in a private message so we can assist you better?

 

Thanks

Omar

 

 

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New Contributor

Re: online chat

Hello,

I have requested to re active my number since yesterday but the number is still inactive? can I ask how many hours it will take more to become active

Moderator

Re: online chat

Hi @NasirAliShah

 

May we have your number in a private message? & could you confirm where did you request the reactivation?

 

Thanks,

Mutwakil

 

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New Contributor

Re: online chat

Dear Sir,

Kind Attn Coustomer Service Center,

Good Day ! 

Ref# 058-9125744

 

I the undersign AHMAD ALI, would like to inform you that on 22nd-June-2017. I have taken a sim baring no# 058-9125744. From your sales person "MR.SAAD(055.6007341)" As per the sales person the sim was given in offer. And as per your sales person there'll  no charges upto 30-6-2017. And further i recive a message from DU company that the free trail offer will be continue upto 7-7-2017. It means my bill will be genrated from 8-7-2017. 

 

But i was shocked when i check in the system on 10-7-2017. The bill was AED.80.00. If the bill is AED.80.00 for 8/9/10-7-2017. Better you cancle my number in the system or advice me where shall i go to sortout the metter.

 

(AND NOW YOUR SALES PERSON MR.SAAD IS NOT RESPONDING MY CALL)

Kindly Contact Me on this number. 055-5651021 / 055-1919064 

New Contributor

Re: online chat

my du number 0524798612 , i want to deactivate my  50aed 300mb data bundle

 

plz tell me how to deactivate

New Contributor

Re: online chat

my number 0524798612, i want to deactivate my 50aed 300mb data bundle , plz tell how to deactivate 

Moderator

Re: online chat

Hi @AHMADALI0321

 

Your Smart Plan 150 was activated on 22/06/2017 & the monthly charges begin from the activation date
Could you provide us a written statement showing that "there'll  no charges upto 30-6-2017", so we can forward the matter to the relevant team?

 

Thanks,

Miutwakil

 

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Moderator

Re: online chat

Hi @hiren19871

 

May we have in a private message your full name, company's name & P.O. Box?

 

Thanks,

Mutwakil

 

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New Contributor

Re: online chat

mu name : hirenkumar i patel

my user id        :    raghunandan tharoor

       service id   :    0524798612

       tariff plan   :  primier plan d

account number :  4.1672.20

company          : trinity engineering

po box no     :  8807