Du hello card not working

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Occasional Contributor

Du hello card not working

Hi

I bought a new hello card yesterday night, and I have been trying to connect 800 43556 since that time but continuously their network is busy.

When I called customer service 800 122, they said our servers are busy, you try to turn off/on your phone. I said seriously?

If you can not handle the load, stop selling these sh*t cards.

 

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7 REPLIES
Moderator

Re: Du hello card not working

Hi @shaibirana

 

Sorry to hear that. Would you please confirm from where have you purchased the card?

Thanks

Abdulrazaq

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Occasional Contributor

Re: Du hello card not working

Hi,

 

I purchased it from a local grocery shop in Satwa. When I called  Hello Customer Service, they asked for the card barcode, and there is no issue in card. From two days now, I could not make a single call. Leave the card or calling, even I could not connect to 800 43556. I am still trying to make even a single connection but no success. 

Please tell me, if you can fix this issue or I have to throw away the card?

Moderator

Re: Du hello card not working

Hello @shaibirana

Would you please share your contact number in private to further assist you?

Thanks

Abdulrazaq

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Occasional Contributor

Re: Du hello card not working

Thank you Mr. Abdul Razik

 

My num is: 0506783844

Occasional Contributor

Re: Du hello card not working

Hi,

 

Any update @duSupport  regarding my query. 

Moderator

Re: Du hello card not working

Hi @shaibirana

Would you please share the correct number?

Thanks

Abdulrazaq

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Occasional Contributor

Re: Du hello card not working

HI @duSupport ,

 

I posted my number in my last reply, I will do it again.

My num is: 050 678 3844