balance is deducted

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New Contributor

balance is deducted

Good afternoon.
I’ve recharge yesterday with 10aed on ‘more credit’. After that I’ve subscribed on social 3aed. Now, I have zero balance. Why is that? Can you please check because It’s been happening this past month everytime I recharge. Thanks. Btw, here’s my number 0557500765.

Hoping that you would take time to solve this.
1 REPLY
Trusted Contributor

Re: balance is deducted

Hello ,

DIfferent causes can deduct your balance.

A classic one is when people let Data open , then automaticaly it will deduct 1AED/MB ... balance will melt fast if no bundle is activated.

 

Also , it can be a SMS subscription of a service who will deduct from the balance for each sms received or weekly subscription to something. If so, you can ask the cancelation of those to DU Staff.

 

Best regards

 

 

 

 

Like my answer or my post : Hit Kudos button (-:

Carpe Diem.