Deactivate all subscribed services on prepaid plan

SOLVED
Occasional Contributor

Re: Deactivate all subscribed services on prepaid plan

I am also facing automatically deducted 3 dhrms from my mobile and also  amount deducted some amount for bundle. If any paid services activated on my mobile please stop. I am facing this probled from very long time.

 

Please deactivte all services from my mobile.

du Employee

Re: Deactivate all subscribed services on prepaid plan

mr wasib
kindly provide your mobile number so we can assist you further.
regards
Raheel k
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regards,
Raheel k
New Contributor

Re: Deactivate all subscribed services on prepaid plan

Hi,

 

Can anyone please help me to understand why I m losing my prepaid balance automatically in my du number. I dont have any idea that which service is activated in my phone.

 

Thanks,

 

New Contributor

Re: Deactivate all subscribed services on prepaid plan

can anyone help me deactivate the services if any?

Occasional Visitor

Re: Deactivate all subscribed services on prepaid plan

Dear DU,

 

My number is 055******* and I am losing balance automatically since "Exchange Rate" subscription is activated.

 

Please let me know how to deactivate.

 

Thnx

 

du Employee

Re: Deactivate all subscribed services on prepaid plan

Hi,

Kindly send me your phone number through a private message for us to check the details and assist you accordingly.

Regards,
Jubair
du Employee

Re: Deactivate all subscribed services on prepaid plan

Hi Khurram,

We are happy to inform that the subscription "Exchange Rate" has been deactivated from your number. You shall be receiving a confirmation SMS shortly.

Regards,
Jubair
New Contributor

Re: Deactivate all subscribed services on prepaid plan

Hello sir, I want to unsubscribe all activate plan, my balance is automatically deducted as same of Thier problem. Please help me.
New Contributor

Re: Deactivate all subscribed services on prepaid plan

Hello sir, I want to unsubscribe all activate plan , my balance is automatically deducted , please me to unsubscribed all plan.

du Employee

Re: Deactivate all subscribed services on prepaid plan

Hi Charina,

We have checked your number and haven't found any active 3rd party services. However, there has a balance deduction of 22.7 AED for data usage.
Thus we would request you to kindly turn off your Mobile Data services, in order to avoid such deductions in future.

Regards,

Jubair