There is multiple auto deductions of 0.21 dhs from my Prepaied account as data charge but my Mobile data is off.
Many times it's getting deducted while my Airplane Mode is 'On' (While I am sleeping and phone is not in used at all).
My no is 055 4874937 and mobile phone is Samsung Galaxy Note S5.
Please resolve at the earliest.
Solved! Go to Solution.
Hello @shabberh, we checked and found internet usage without any active bundle, so we advice you to make sure that data service is off to avoid any deduction from your main balance. Thanks
Still having issue, last night, the balance is deducted for 0.50 KB!!!!!
As mentioned earlier Mobile data service is off on my phone.
please check and resolve at the earliest otherwise I will have to switch to other service provider.
may i know for which number? so we can check the matter and assist you accordingly.
Hello @shabberh, we've checked and couldn't find any extra charges, just make sure that data service is off as long as you don't have any data bundle active . Thanks
Would you please confirm the exact time the balance was deducted?