Auto Deduction from Prepaid balance in 'Data' category

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Frequent Contributor

Auto Deduction from Prepaid balance in 'Data' category

Hi,
There is multiple auto deductions of 0.21 dhs from my Prepaied account as data charge but my Mobile data is off.
Many times it's getting deducted while my Airplane Mode is 'On' (While I am sleeping and phone is not in used at all).
My no is 055 4874937 and mobile phone is Samsung Galaxy Note S5.

Please resolve at the earliest.

Regards,

20 REPLIES
Moderator

Re: Auto Deduction from Prepaid balance in 'Data' category

Hello @shabberh, we checked and found internet usage without any active bundle, so we advice you to make sure that data service is off to avoid any deduction from your main balance. Thanks

 

Ali

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Frequent Contributor

Re: Auto Deduction from Prepaid balance in 'Data' category

My Data service is always off, still amount is getting deducted.
Please resolve the issue.
Frequent Contributor

Re: Auto Deduction from Prepaid balance in 'Data' category

Hi,

 

Still having issue, last night, the balance is deducted for 0.50 KB!!!!!

As mentioned earlier Mobile data service is off on my phone.

please check and resolve at the earliest otherwise I will have to switch to other service provider.

 

Thanks,

Moderator

Re: Auto Deduction from Prepaid balance in 'Data' category

Hi @shabberh

 

may i know for which number? so we can check the matter and assist you accordingly.

 

Thanks

Obaid

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Frequent Contributor

Re: Auto Deduction from Prepaid balance in 'Data' category

055 4874937
Moderator

Re: Auto Deduction from Prepaid balance in 'Data' category

Hello @shabberh, we've checked and couldn't find any extra charges, just make sure that data service is off as long as you don't have any data bundle active . Thanks

 

Ali

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Frequent Contributor

Re: Auto Deduction from Prepaid balance in 'Data' category

As I mentioned before my data service is always off. It’s even getting deducted while on Airplane mode.
Frequent Contributor

Re: Auto Deduction from Prepaid balance in 'Data' category

Last night it's deducted 1.26 dhs, it's unacceptable.

Please resolve at the earliest and credit back all these amoumnt.

Moderator

Re: Auto Deduction from Prepaid balance in 'Data' category

Hi @shabberh

 

Would you please confirm the exact time the balance was deducted?

Thanks

Abdulrazaq

 

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