Getting started & Community guidelines

Community Manager

Getting started & Community guidelines

Hey there & welcome to our Community! 


Our community forum lets you connect with other people who are using our products and services and want to get the most out of them. Have your questions answered by the community or, if you’re an expert, share your answers and knowledge. You can start discussions, read and respond to posts and share feedback with other forum members.   


How can I join the discussions?

You’ll need to create an account here if you’re not already registered OR connect through your Facebook account.


Before you take part, please read our user guidelines:


  • Our community structure

We’ve structured the community into the categories we thought would be most popular. Try to stick to them and you will help keep conversations organised and information easy to find.


  • We are here to help.

Our community is a place for people to connect with each other and share help and information. If you need assistance directly from us, please contact support via phone, email or social media options available on or you can contact our community support team @duSupport.


  • The information you share here is public.

Any information that you post here can be viewed and used by others. You post at your own risk and responsibility.


•    Be courteous to others.


Help us keep our community a friendly place, make sure that you are not disrespectful to others. Your opinions are always welcome, but personal attacks and harassment on either our community forums or through private messaging are unacceptable.


•    Keep it spam-free.


Our community is provided as a service to our customers and is not intended for the promotion of third party services, products, websites, or organisations. Please refrain from posting content that would constitute advertising, junk mail, spam, chain letters, or any other form of unauthorised solicitation.


•    Stay on the topic.


Our community is a place for you to help each other and share your knowledge or ask questions. It’s not a place to discuss personal matters, criticise any company or product, or post things that are unrelated or unhelpful.


•    Keep it legal


It’s unacceptable to post any material (i) that would infringe on any patent, trademark, trade secret, copyright, or other proprietary rights of any party, (ii) that contains software viruses or any other computer code or files that are designed to disrupt, damage, or limit the functioning of any software or hardware, or (iii) that is deemed to be illegal by any local, state, federal, or international law.


•    Be careful.


Most people are happy to help out on our community forums, but remember that their advice is theirs only and that you are responsible for deciding whether or not to follow it. If the advice given by a user sounds wrong or risky to you, please do not try it. In particular, if any user asks you for personal information, such as an account number, address, password or credit card number, do not provide it.


•    Say thanks!


If you’ve received a helpful answer from another use, give them a big thank you by clicking on this buttonScreen Shot 2016-12-14 at 10.41.27 AM.png which gives them points for a good answer. We call this ‘Kudos’. This will also help other users find great answers in the future.


  • Still have questions?

Our moderators are happy to help you. Just give us a buzz whenever you need anything.







We hope you will enjoy your time on our forums!