Ports blocked

New Contributor

Re: Ports blocked

Hello,

I have the same issue with my setup.

Purchased my ring device from Carrefour.

Please do advise when the technical team might resolve the issue.

Regards
Moderator

Re: Ports blocked

Hello @SiddharthDabrai,

 

Please provide us with the concerned account number along with, your full name, date of birth & more details about the issue in a private message so we can check and assist you better.

 

Thank you,

Ali

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New Contributor

Re: Ports blocked

Problem still exists. I'm reporting it since 2 months to DU and nothing happened since that time. It works properly on Etisalat (checked) so will be switching from DU to Etisalat.

Occasional Contributor

Re: Ports blocked

 I am experiencing the same problem...

Moderator

Re: Ports blocked

Hello @moebde,

 

Please check your inbox.

 

Thank you,

Mahmoud

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Moderator

Re: Ports blocked

Hello @CharlieBravo,

 

We are in a close follow up with the concerned team and will update you as soon as possible.

 

Thank you,

Mahmoud

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Occasional Contributor

Re: Ports blocked

 there is no update ??

 why its taking so long

New Contributor

Re: Ports blocked

I sent across the private message with my details as requested but did not get any response to that either. 

Highlighted
Occasional Contributor

Re: Ports blocked

I am also still waiting ..it is a sip protocol that is blocked, Ring and du are trying to resolve it since It works on Etisalat, still not working on du, I don’t know why it’s taking that long to fix
Occasional Contributor

Re: Ports blocked

so DU ? there is no replay or anything ??

if not im going to change to etisalat

 

Thank you