Please provide us with the concerned account number along with, your full name, date of birth & more details about the issue in a private message so we can check and assist you better.
Problem still exists. I'm reporting it since 2 months to DU and nothing happened since that time. It works properly on Etisalat (checked) so will be switching from DU to Etisalat.
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We are in a close follow up with the concerned team and will update you as soon as possible.