New Home Service Request

SOLVED
Moderator

Re: New Home Service Request - 25 days Delay Internet connection

Hi @artee29

 

As per the feedback received from the concerned team, you've been contacted & the visit is scheduled on 16/07/2017.

Kindly confirm

 

Thanks,

Mutwakil

 

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New Contributor

Re: New Home Service Request - 25 days Delay Internet connection

Yes I have received the call. I hope this is really confirmed as the last time they promised to come did not happened. It's more than a month now from the request date. Thanks.

New Contributor

Re: New Home Service Request - 25 days Delay Internet connection

Got a call again yesterday confirming the visit from your technician in the morning today (Jul 16). Its 11:00am now and still no technician. I filed a leave from my job for the second time so I can accommodate the people visiting our place. I will wait till 1pm and see what happens.
New Contributor

Re: New Home Service Request - 25 days Delay Internet connection

OK, your guy came and checked our room, he said that the Etiselat box needs to be accessible for them so he can do the connection. Apparently they need to connect directly to the my neigbor's Etiselat box before they can install the connection, meaning my neighbor should be present during the visit which nobody told us. The technician is asking why nobody told us. Well I dont know. Again misinformed and again another day wasted. Applied last June 8 and untill now there is no connection. The technician gave me options, either have my own cable connected to my neigbors Etiselat box to my house and call you guys again to comeback or pay Etiselat to have them do that. Really this has been a lenghty process and we have waited too long for your 8mbs connection. For this reason tell us how to cancel this order please.

Highlighted
Moderator

Re: New Home Service Request - 25 days Delay Internet connection

Sorry to learn that @artee29

 

Kindly allow us to check the matter with the relevant team

 

Thank you,

Mutwakil

 

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Established Member

Re: New Home Service Request

I have been register for 359 package with 10% discount, it said 5GB free sim card which is big LIE, because my internet work only 2 days. so the info which is provided is FAKE.

 

 

2nd, technician coming to instal the internet without cable , he said we dont provide cable. so should i buy it and give to him....NO Logic how poor is your service... I had before Etisalat and they did full complete instalation with their own tools.

 

Im supprized for the policy and condition of DU, for which customers for need to be informed.Its not right to be said is 5GB and maybe there is 2GB, and techicion not providing cable for coneecting my router ....so strange

 

Moderator

Re: New Home Service Request

Dear @hava,

 

The du community is to exchange general information about du’s products, and it’s a great place to get answers from your fellow members. If you get stock you can always get more help from du’s Support portal.

 

For account specific related inquiries (e.g. usage information) you can:

 

  • Access My Account which allows you to view and manage billing, usage and offer information
  • Download the du app for IOS or Android - helps you manage your accounts on the go.
  • If you cannot find the answer on the community, try du Support.
  • Call Support.

 

Thanks

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