we are facing the same problem since we are moving in the next week. we have a du home package with 1 TV and 2 Wi-Fi connections. we need to cancel these subscriptions to move immediately... what do you suggest is the easiet way possible to do this? should we visit a help center? should we try it online?
Kindly I've got a big issue with the cancellation and nobody helped, it goes like this:
1- I asked to cancel the subscription, been asked to pay 700 AED cancellation fees
2- Somebody called earlier to offer a premium channels add on with extra fees on the contract and I agreed
3- The current state is that the contract is for 2 years, they said it is due to the add on, and nobody clarified that.
4- I've been charged for the add on but it has never been activated.
5- now they are advising it is related to technical team as it didn't work, and the billing team will check for a refund after the technical team says their word.
in a nutshel;
I need to cancel the contract, nobody advised the add on will create a new contract for 2 years, the add on never worked "and staff confirmed that" they are talking about a refund but the contract will remain as is.
I requested for complaints to call me at a specific time due to security at my job I don't have access to my mobile, they called in a totally different time. I called back to check for updates, been advised no updates yet.
Ticket references: 112111143619 - 1121307472674 - 1121780237542
no update for almost a month now.
I need to cancel my home services and I have found it very difficult to get information about the procedure. I am leaving the UAE in two days and am hoping you can assisst me in this matter.
Hi i was trying to cancel the home internet services, can you please guide. please help.
Rahul Ranjan Singh
DOB - 15.01.1986
im facing the same issues here. no option for cancellation home services when i gave a call. what wrong every one posted same issues here.
please help me
my acct no 1.19989488
Facing the same issue.
I cancelled my application even after call center agent insisted. But they still send the technician to my home so i just go ahead as the kids already seen him in my house and i dont want to be my children's enemy. I was told 100dhs cancellation plus 20dhs per remaining month if i cancel before 1 year is completed. But now du want me to provide proof when they have the recorded concevation and the technician who ensured above.
Hello - The Du customer service number doesn't have an option to cancel the line.
I am leaving Dubai - and I need to cancel my home services.
Can you please sort this out for me please? Account number: 1.33597404
I also want to cancel my services, please contact me on firstname.lastname@example.org / +971527964795 /accnr 1.36789945
I've been trying to cancel my Du Home services. I went to the Du store in Dubai Mall and was told that I have to call their customer service.
I called the customer service number and was left on hold for 30 minutes before the line cut off twice.
To give you a summary of my problem, Du has been charging me for services that they do not provide, channels I did not ask for, a data package I am not recieving, and now they are not even accepting my calls to cancel all of these services.
This is a disgusting mismangement of the consumers. I am planning on filing a police report as well as reaching out to every local newspaper to share my experience so that everyone in the community can be warned before ever agreeing to use Du.